Terms of Service

Last updated: 14 June 2026

These terms govern your use of the Planom website (planom.io), the admin studio, and the interactive tours and embeds we build and host. By using the service you agree to them. If you are accepting on behalf of a company, you confirm you are authorised to do so. Specific engagements may be covered by a separate written agreement, which prevails where it conflicts with these terms. Planom is operated by marnei OÜ (Estonian registry code 16656984).

The service

Planom is a render studio and sales platform for new-development real estate: we produce visuals, build interactive tours and a clickable inventory, and provide a studio to manage units, prices, leads and analytics. Features may change as the product develops.

Accounts

• Studio access is invite-only; you are responsible for activity under your account.
• Keep your sign-in details secure and tell us promptly of any unauthorised use.
• You must provide accurate information and keep it up to date.

Acceptable use

You agree not to:

• Break the law, infringe others’ rights, or upload content you have no rights to.
• Attempt to disrupt, probe or gain unauthorised access to the service.
• Misrepresent availability or pricing, or use the platform to deceive buyers.
• Resell or expose the platform to third parties except as intended (e.g. embeds).

Your content

You keep ownership of the drawings, renders, project data and other content you provide or create. You grant Planom the licence needed to host, process and display it in order to run the service for you (including delivering embeds on the domains you choose). You are responsible for having the rights to the materials you upload.

Buyer data and privacy

When buyers explore your tour and submit enquiries, the resulting personal data is processed on your behalf - you are the controller and Planom is your processor. Our handling of personal data is described in the Privacy Policy. You are responsible for having a lawful basis to collect and use buyer data and for your own privacy notices.

Intellectual property

The Planom platform, software, design system and brand are owned by Planom. These terms do not transfer any of our intellectual property to you beyond the right to use the service as intended.

Fees

Where fees apply, they are set out in your order or written agreement. Unless agreed otherwise, fees are exclusive of applicable taxes.

Availability and warranties

We work to keep the service reliable but provide it “as is” and “as available”, without warranties of uninterrupted or error-free operation to the extent permitted by law. Planned maintenance and occasional downtime may occur.

Limitation of liability

To the maximum extent permitted by law, Planom is not liable for indirect or consequential losses, lost profits, or loss of data. Nothing in these terms limits liability that cannot be limited under applicable law.

Termination

You may stop using the service at any time. We may suspend or end access for breach of these terms or where required by law. On termination we will, on request and within a reasonable period, make your content available for export or delete it.

Governing law

These terms are governed by the laws of Estonia, and the courts of Estonia have jurisdiction, without prejudice to any mandatory consumer protections.

Changes

We may update these terms; the “last updated” date reflects the current version. Continued use after a change means you accept the updated terms.

Contact hello@planom.io with any questions. These terms are provided in good faith and should be reviewed by your own legal counsel before you rely on them for a specific engagement.